Terms and conditions

A booking form and the terms and conditions will sent to you upon confirmation that the dates you have requested are available.

Please read our booking terms and conditions carefully before booking, as these booking conditions shall be deemed to have been accepted by you when you complete and sign the booking form.

The contract

The contract entered into is between the owners of Sea Lavender Cottage / Lavender Cottage and the holiday maker (The Hirer). The contract is only effective once the completed booking form and required payment has been received and written confirmation has been sent to the Hirer. The contract is subject to English Law.

Booking

If reservations are made more than eight weeks before the holiday start date, a deposit of thirty percent of the total rental cost is payable. The outstanding balance should be paid six weeks before the holiday start date (no reminder is sent). Any incomplete payment 21 days before the holiday commences will be deemed to be a cancellation and the deposit kept. 
Alternatively, if the booking is made less than eight weeks before the holiday start date, the entire holiday cost should be paid with the completed booking form. Failure to make full payment at the appropriate time may result in the cancellation of the booking and the forfeiture of the deposit.

Breakages Deposit

A £100 breakages deposit cheque or bank transfer is required at the time of final payment. The cheque will not be cashed and will be destroyed (or returned) at the end of the holiday within 28 days, but will be kept if the cottage is not left in the clean and tidy condition in which it was found, or to cover the cost of any damage to the property or contents.

Return of Personal Belongings

In the event of any items being left in the property, we will collect, pack and post the items back to you for a minimum charge of £12.00

Cancellation

The Hirer is advised to arrange holiday insurance to give protection in the event that the Hirer is unable, for any reason, to take up the holiday accommodation at the agreed time. The Hirer should notify the owners of Sea Lavender Cottage / Lavender Cottage of any cancellation immediately. For any cancellation before the arrival date, not only will the deposit be forfeited but also the balance of the holiday will be payable by the Hirer. If the property can be re-let then an appropriate refund will be made, but the deposit is always non-refundable.

Booking Alteration

Rarely, for reasons beyond the control we have to cancel or alter arrangements made for the Hirer - in this event we will contact you as soon as possible to endeavour to find alternative accommodation, or offer a full refund of monies paid to date. We will not accept consequential damages and liability is limited to a full refund of monies paid.

Complaints Procedure

In the unlikely event of a problem, all complaints must be received before the end of the holiday rental to enable any issues to be resolved. Please note that no correspondence can be entered into concerning complaints made upon departure or after your return home.

Liability

Sea Lavender Cottage / Lavender Cottage accepts no responsibility for any damage or injury caused by use of the accommodation and any amenities and such use is at the Hirer's own risk. The information given in the brochure and on our web site is believed to be correct and true at the time of going to press.

Occupancy

It is not permitted to exceed the maximum occupancy of 4 people for the cottage, unless prior agreement has been given.

Non Smoking

Smoking is not permitted inside our property

Dogs

I am sorry we do not allow pets

Internet at Lavender Cottage

Broadband is available for use in Lavender Cottage. This is subject to a fair usage policy and additional charges will be levied at £5 per unit over the limit.  This will be confirmed to you.

Bed Linen and Towels

Bed linen and towels are provided in our property. Please ensure that towels remain inside the property and are not used as beach or swimming towels.

Arrivals and Departures

The cottages will be available after 4pm on day of arrival and must be vacated by 10am on day of departure.

The cottage must be left in the clean and tidy condition in which it was found, locked and the keys must be returned in the envelope provided as soon as possible. Only after these have been returned will we return the damage deposit if requested on the booking form.

A copy of the terms and conditions can be downloaded here